FAQ

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Do you offer any discounts?

Yes! Enjoy 15% Off your first order when you sign up for emails and text messages.

We also feature different promotions and sales throughout the year. Make sure you're subscribed to our emails and text messages and follow us on Instagram to stay in the know.

Do you ship internationally?

At this time, KYIR only ships to Canada with a flat fee $19.95 USD shipping fee for economy. Please expect 8-10 business days to receive your order. Please note, Canada orders may be subject to custom & duties fees, which are the responsibility of the customer.

What is your return policy?

Our top priority is delivering top-notch products to our valued customers. However, we understand that there may be occasions when a return is necessary. If you find yourself needing to return a product, please adhere to the following guidelines: returns must be initiated within 30 days of receipt for a refund, and the merchandise must remain in its original, unopened, or gently used condition. We do not refund original shipping costs, and you'll be responsible for return shipping and handling charges. Remember to indicate the reason for your return on the receipt or packing slip and keep a record of your tracking number. All returns will be credited to the original credit card used for purchase and processed within 1-2 weeks of receipt. Please allow up to 2 billing cycles for the credit adjustment to reflect on your statement.

How long will it take to receive my order?

Order processing time is typically 1-2 business days. Once your order has been processed, shipping timeframes will depend on the type of shipping method you have selected. Free Economy Shipping will vary between 5-8 business days. Standard Shipping across the continental United States vary between 3-5 business days. Express Shipping timeframes vary between 2-3 business days. Please note, all orders over $89 will receive free economy shipping.

Can I expedite my order?

We love your enthusiasm and want to get our products to you as quickly as possible! Although we do not offer expedited order processing, express shipping options are available at checkout for your convenience. Please note that shipping options may change from time to time.

How do I check the status of my order?

You will receive an email confirmation from KYIR Fuller Hair immediately after your order is received and another email when your order ships (be sure to check your spam folder). Follow the tracking link in the shipping email for the most up-to-date delivery status.

If the tracking progress has not changed for 5 days or if your order is missing, please send an email to support@lovekyir.com or reach out via Instagram chat at @lovekyir.

How do I become KYIR Fuller Hair retailer?

We'd love to partner with you! To apply for a wholesale account, please email our customer service team at: support@lovekyir.com. A member of our wholesale sales team will get back to you shortly.

How do subscriptions work?

Want to get 20% off + free shipping and have one less item on your to-do list? Great hair on a fulltime basis awaits!

  1. Shop our collection of Subscribe & Save products.
  2. On any Subscribe & Save product page, select the "Subscribe & Save 20%" purchase option and choose your shipping frequency. Then add the item to your cart and complete your purchase.
  3. We'll ship you the product automatically, on your schedule. Make changes any time!

Is KYIR safe to use during pregnancy and while breastfeeding?

KYIR's products are all natural, non-toxic, clinically formulated, and contain certified organic ingredients where available.

We offer a full ingredient list on our website and product packaging, and encourage you to share this list with your medical team for best clarity surrounding your health plan.

What is KYIR's advice for use?

This website offers product information only and has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease and information on this website is not to be deemed as an alternative or a substitute to medical advice provided by your physician or other healthcare professional.