FAQ

Yes! Enjoy 15% Off your first order when you sign up for emails and text messages.

We also feature different promotions and sales throughout the year. Make sure you're subscribed to our emails and text messages and follow us on Instagram to stay in the know.

At this time, KYIR only ships to Canada with a flat fee $19.95 USD shipping fee for economy. Please expect 8-10 business days to receive your order. Please note, Canada orders may be subject to custom & duties fees, which are the responsibility of the customer.

We love your enthusiasm and want to get our products to you as quickly as possible! Although we do not offer expedited order processing, express shipping options are available at checkout for your convenience. Please note that shipping options may change from time to time.

Once your order is placed we are unable to cancel or modify your order while in fulfillment or in transit. Please review the items in your cart and your entered shipping address carefully ahead of placing your online order.

Order processing time is typically 1-2 business days. Once your order has been processed, shipping timeframes will depend on the type of shipping method you have selected. Free Economy Shipping will vary between 5-8 business days. Standard Shipping across the continental United States vary between 3-5 business days. Express Shipping timeframes vary between 2-3 business days. Please note, all orders over $99 will receive free economy shipping.

You will receive an email confirmation from KYIR Fuller Hair immediately after your order is received and another email when your order ships (be sure to check your spam folder). Follow the tracking link in the shipping email for the most up-to-date delivery status.

If the tracking progress has not changed for 5 days or if your order is missing, please send an email to support@lovekyir.com or reach out via Instagram chat at @lovekyir.

We realize that sometimes, things don’t work out quite as we expect. With KYIR Fuller Hair, you have 30 days from the date of purchase to initiate a return for a full refund if you are not 100% satisfied with our product. After 30 days, we are able to honor a return request for a store credit or an exchange up to 90 days from the date of purchase.

Please email your return or exchange requests to: support@lovekyir.com One of our client service representatives will be in contact with you shortly to advise on next steps. Please be sure to include your order number and email address in the subject line of your email.

A handling fee of $4.95 will apply to all returns and exchanges. Your return will be processed and we will refund the original payment method, less shipping and handling fees which are non-refundable.

KYIR is not responsible for packages lost in transit due to incorrect address information, theft, or the actions of the USPS, UPS, FedEX, DHL, or any additional carriers.

Please contact support@lovekyir.com to correct your address for shipping. Please note additional shipping and handling fees may apply for reshipments due to incorrect address information.

KYIR's products are all natural, non-toxic, clinically formulated, and contain certified organic ingredients where available.

We offer a full ingredient list on our website and product packaging, and encourage you to share this list with your medical team for best clarity surrounding your health plan.

This website offers product information only and has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease and information on this website is not to be deemed as an alternative or a substitute to medical advice provided by your physician or other healthcare professional.

Want to get 20% off + free shipping and have one less item on your to-do list? Great hair on a fulltime basis awaits!

1. Shop our collection of Subscribe & Save products.
2. On any Subscribe & Save product page, select the "Subscribe & Save 20%" purchase option and choose your shipping frequency. Then add the item to your cart and complete your purchase.
3. We'll ship you the product automatically, on your schedule. Make changes any time!

We'd love to partner with you! To apply for a wholesale account, please email our customer service team at: support@lovekyir.com. A member of our wholesale sales team will get back to you shortly.