Refund policy
Return Policy
At KYIR, every detail of your experience is designed to feel considered, seamless, and aligned with the standard of your routine. Below you’ll find our return, guarantee, and final sale policies for purchases made directly through lovekyir.com.
Standard Returns
We accept returns of eligible, non-ingestible products purchased on lovekyir.com within 14 days of delivery.
To be eligible, items must be returned in new and unused condition, with original packaging whenever possible.
To initiate a return, customers may contact our Client Care team at support@lovekyir.com with their order number and the item(s) they wish to return. Once reviewed and approved, detailed return instructions will be provided.
Approved refunds are issued to the original method of payment once returned items have been received and inspected.
Please note:
● Original shipping charges are non-refundable
● A $4.95 handling fee applies to all approved returns
● Return shipping costs are the responsibility of the customer
● We do not offer exchanges at this time
The Fuller 90-Day Growth Guarantee
Hair growth takes consistency, and Fuller Active Hair Serum was designed with that journey in mind. To support that commitment, Fuller is backed by our 90-Day Growth Guarantee.
If, after using three (3) bottles of Fuller consistently for 90 days as directed, a customer is not satisfied with their experience, they may be eligible to submit a claim for review.
To qualify for the 90-Day Growth Guarantee:
● Fuller must be used twice daily for at least 90 consecutive days, as directed
● Customers must take and retain monthly progress photos throughout the full 90- day period
● Claims must be submitted within 90 days of delivery
● Any remaining product, bottles, and original packaging must be retained and returned as part of the review process
If a claim is approved, the refund will be issued to the original method of payment, less any original shipping charges and the $4.95 handling fee. Return shipping costs remain the responsibility of the customer at this time.
Please note:
● Products, bottles, or packaging that have been discarded are not eligible for refund under this guarantee
● Failure to provide sufficient documentation or required materials may result in the claim being denied
Healthier Supplement Returns
Due to the nature of ingestible products, Healthier is not eligible for return or refund. Final Sale & Third-Party Purchases
The following items are not eligible for return or refund through KYIR:
● Final sale items
● Promotional items marked as non-returnable
● Products purchased through authorized third-party retailers or marketplaces
For purchases made through a retail partner, customers must contact the original place of purchase directly for assistance.
KYIR reserves the right to deny returns, refunds, or guarantee claims that do not meet the requirements outlined above.